Job Title: Advancement & Donor Services Manager
Job Type: Full-Time; Exempt, Salaried
Reports to: Vice President of Advancement & Donor Services
Purpose: The Advancement & Donor Services Manager supports the mission of the Grand Haven Area Community Foundation, and its affiliates – Allendale and Coopersville – by supporting donor relations, fund development, and strategic initiatives. The Advancement & Donor Services Manager works to proactively manage and improve all aspects of the donor experience for GHACF constituents.
Cultivating & Stewarding Relationships
Including: Donor Prospecting & Relationship Development/Management
- Partners with the team to develop and implement strategies and tactics to proactively engage current and prospective donors and fund holders to increase giving and facilitate grantmaking.
- Assists with stewarding current and prospective donors and fund holders; includes maintaining accurate donor records, segmenting, processing gifts and grants, communicating, acknowledging, tracking, and reporting contributions.
- Manages and effectively builds relationships with a segment of donor advised funds.
- Partners with current and prospective donors and fund holders to open new funds, close funds, change funds, and oversee timely and accurate routing of information and correspondence.
- Provides timely and professional donor-centered customer service and represent the foundation and our mission in a professional and positive manner.
Including: Inspiring a Spirit of Philanthropy through Events, Various Communications, Professional Advisor Outreach & Community Engagement
- Collaborates cross-functionally to plan and execute successful events that educate, inspire, and recognize giving.
- Assists with cultivation of Professional Advisors to increase quantity and quality of donor referrals.
- Participates regularly in community activities and events to enhance the image and position of the Foundation. Activities include speaking to groups, participating in civic engagement, and overall involvement in the community by networking to foster the culture of philanthropy.
- Develops, reviews, edits, and updates communications, promotions, and correspondence to ensure timeliness, accuracy, and personalization.
Customer Relationship Management – Records, Research & Database Management
Including: Donor and Fund Holder Record Acquisition & Management
- Acquires and records data that forms the basis for establishing, maintaining, and expanding the long-term gift relationship with the goal of converting donors into major donors.
- Supports the ongoing management and maintenance of the database, ensuring that critical documents and information is electronically stored, backed-up, and dated files are archived.
- Ensures that new and existing records are accurately created and consistently maintained.
Assist in Management of Advancement Department
Including: Packet Development, Strategic Plan & Staff Management
- Assists with the planning, execution, and evaluation of strategic initiatives and ongoing operations of the department.
- Ability to manage and develop staff and/or interns and provide timely feedback.
Other related duties as assigned.
Knowledge, Skills and Abilities Required:
- At a minimum, completion of a bachelor’s degree. Coursework in non-profit administration a plus.
- Three to five years of related work experience, with proven results in non-profit fundraising and donor relations.
- A passion for community philanthropy and experience with charitable giving, community philanthropy, non-profit organizations, and best practices. Working knowledge of Northwest Ottawa County preferred.
- Ability to collect and analyze information, make decisions, generate creative ideas, and implement them within the organization.
- Must be able to organize, prioritize and manage multiple tasks with short deadlines while maintaining close attention to detail.
- High level interpersonal and communication skills and the ability to effectively interact with partner organizations, grant seekers, donors, fellow team members, the Board of Trustees, committees, and the community-at-large.
- Demonstrated ability to exercise a high level of insightful judgement, diplomacy, cultural awareness and respect when interacting at all levels inside and outside the Foundation.
- Ability to handle confidential information in a professional manner.
- Maintains a professional image, positive, upbeat, and enthusiastic with willingness to help in a team environment.
- Takes initiative to continue professional development.
- Strong writing, editing, and critical thinking skills.
- Demonstrated proficiency in relevant software programs to include Adobe Acrobat, Microsoft Word, Excel, Outlook, and Microsoft Power Point. Database systems – Blackbaud preferred.
Work Hours: Monday through Friday 8:30 a.m. to 5:00 p.m. with a 1-hour lunch. Occasional early mornings, evenings and weekends required.
Pay Rate: Competitive and commensurate with education and experience. The foundation has a comprehensive benefit package and a 403b retirement plan.